Medicine Quality Summit 2016: Remaining Engaged


Date: Saturday, September 24, 2016
Time: 7:00 a.m. - 12:00 p.m.
Location: Huntington Global Center for Health Innovation & Convention Center
Address: 300 Lakeside Avenue, Cleveland, OH 44114; Driving Directions
Parking: Map; Please park in Huntington Garage off of Lakeside Avenue or in a metered parking spot. Please inform th parking attendant upon entry and exit that you are attending the Medicine Quality Summit (no voucher needed).

Quality Summit Agenda

Learning Objectives and Professional Practice Gaps:

After this session, participants will be able to:

  • Outline key steps in transforming the patient experience by delivering safe, quality and patient-centered care;
  • Understand the importance, impact and strategies supporting a provider's well-being;
  • Describe the pathways, assessment and continuum of care for opioid use disorders;
  • Identify how telemedicine aligns with healtchcare, state and legal considerations as well as current and future UH platform;
  • Outline key steps and barriers in the treatment of severe and complex dyslipidemia and novel strategies to improve care delivery
Practice Gap: Identify a UH system approach to the identified learning objectives to increase awareness of the challenges of transforming the patient experience, understand the challenges and impact of provider well-being, discuss complexities of opioid care and how it impacts providers, understand different telemedicine modalities and discuss best practices in the treatment of complex dyslipidemia.

KEYNOTE PRESENTATION: "Transforming the Patient Experience: Consistently Delivering Safe, High Quality, Patient Centered Care" by Rishi Sikka, MD, Senior Vice President, Clinical Transformation, Advocate Health Care


  • Define the patient experience;
  • Become aware of the interdependency of safety, quality, and patient-centeredness;
  • Understand high-reliability organizing principles;
  • Recognize the impact of physician engagement and alignment;
  • Apply and implement the fundamentals of the quadruple aim.

Resources: Transforming Patient Experience.ppt

PATIENT EXPERIENCE PANEL: Joan Zoltanski, MD, Chief Experience Officer; Chrissie Blackburn, MHA, Principal Advisor, Patient and Family Engagement


  • Discuss what patients want out of the doctor patient interaction
  • Discuss what providers want out of the doctor patient interaction
  • Do metrics matter?



The Opioid Epidemic: What Every Provider Needs to Know (Christina M. Delos Reyes, MD; Jeanne Lackamp, MD; Marcie Manson, Esq; Monica Tone, MD, MPH)


  • Review common pathways leading patients to opioid addiction.
  • Describe methods for assessing and monitoring patients’ prescription substance use patterns, including but not limited to OARRS.
  • Identify the continuum of care for opioid use disorders – overdose prevention, detoxification, and treatment.

Resources: Opioid Epidemic Presentation.ppt, OPHP Brochure.pdf, Chemical Dependency Resources.pdf, Opioid Epidemic Resource List.doc, Clinical Opioid Withdrawal Scale Protocol.pdf, Treatment of Opioid-Use Disorders.pdf, UH Opioid Prescribing Guidelines.pdf

Telemedicine: Aligning Technology with High-Quality Patient Care (James Coviello, MD; Andrew Moleski, MBA)


  • To introduce telemedicine as an emerging technology in healthcare delivery.
  • To understand how telemedicine aligns with current healthcare reform tenets, including quality, patient experience, and emerging insurance payment methodologies.
  • To identify current State regulations and legal considerations in the use of telemedicine.
  • To review the UH telemedicine platform-current and future programs.

Resources: Telemedicine.ppt, Are You Interested in Telemedicine.doc, Telemedicine New Program Application.doc

Fat Genes: A Novel Program to Assist in the Recognition and Control of Familial Hypercholesterolemia at University Hospitals (David Zidar, MD, PhD)


  • To review the current guidelines for the treatment of severe dyslipidemia
  • To understand the barriers to the care of patients with complex dyslipidemia
  • To identify novel strategies for improved care delivery for patients with high cholesterol


KEYNOTE PRESENTATION: "Provider Wellbeing and Burnout: Two Sides of the Provider Coin" by Roy Buchinsky, MD, ABIHM, Senior Clinical Instructor, Case Western Reserve University School of Medicine, Director of Wellness, Primary Care Institute, Robert and Susan Hurwitz Master Clinician in Wellness


  • Understand the extent and causes of provider burnout in today’s era of care transformation
  • Appreciate relationship between provider burnout and quality of patient care and patient experience
  • Introduce the concept of the provider wellbeing index
  • To help provide input regarding system initiatives to improve provider wellbeing
  • To create a short and long term action plan to enhance your wellbeing

Resources: Wellness.ppt, UH Critical Incident Management Team.pdf, Burnout vs Resilience part 1.pdf, Burnout vs Resilience part 2.pdf, EAP Brochure.pdf, EAP Documents.pdf, Work Life Balance Wheel part 1.pdf, Work Life Balance Wheel part 2.pdf